Terms of Service

1. Introductory provisions

These Terms of Service (the “Terms”) govern access to the web application and use of the WebsiteAudit service (the “Service”), operated by Cacciatore SR s.r.o., with its registered office at Hrabová 2731/3, 040 22 Košice, Slovakia (the “Operator”).

By registering, signing in, purchasing an audit, or otherwise using the Service, you fully agree to these Terms. If you do not agree, you are not entitled to use the Service.

These Terms apply to all users of the Service, including visitors, free users, paid-plan subscribers and Agency partners.

2. Definitions

• Service:The WebsiteAudit web application providing automated website audits.
• User:A natural or legal person who accesses or uses the Service.
• Consumer:A natural person who, when concluding and performing the contract, is not acting within their business activity, employment or profession.
• Account:A registered User profile created within the Service.
• Plan:The chosen subscription tier (Free, Pro, Agency) determining the scope of available features.
• One-off audit:A separately purchased audit without a subscription, available directly from the dashboard including to Free plan Users.
• Audit:An automated analysis of a website performed by the Service based on a submitted URL.
• Report:The output document containing the Audit results in HTML or PDF format.
• API:The interface for programmatic access to the Service, available on the Agency plan.
• Trial:A 14-day free trial period with Agency-level access for new Users.

3. Description and scope of the Service

WebsiteAudit provides an automated technical analysis of websites focused on SEO, security, performance, technical correctness and accessibility (UX). The analysis is performed solely by deterministic algorithms — the Service does not use artificial intelligence to generate audit texts or recommendations.

The Service can be used in two ways: (a) as a subscription (Pro and Agency plans) with a recurring billing cycle, or (b) as a one-off purchase of a standalone audit directly in the user interface (dashboard), available also to Free plan Users. The scope of available features depends on the chosen plan or purchased product:

The Operator reserves the right to adjust the limits and features of individual plans with at least 14 days’ prior notice to Users.

4. Registration and account

A basic audit is available without registration. Access to advanced features (audit history, monitored URLs, PDF export) requires registration and creation of an Account.

The User undertakes to:

A User may hold at most one Account unless the Operator expressly provides otherwise. Accounts created to circumvent the free trial limit will be cancelled.

• provide truthful, current and complete registration data,
• keep the Account credentials confidential and protect them against unauthorised access,
• immediately notify the Operator of any suspected unauthorised use of the Account,
• not transfer access to the Account to third parties without the Operator’s consent.

5. Trial period

Every new User who creates an Account automatically receives a 14-day free trial (Trial) with Agency-level access. No credit card is required to use the Trial.

After the Trial expires, the Account is automatically moved to the Free plan. The User does not lose the audit history created during the Trial, but access to it is limited to the Free plan scope (the last 15 days). A paid subscription is required to retain full access.

Each User is entitled to a Trial only once. Repeated use of the Trial via new Accounts is prohibited.

6. Order and conclusion of the contract

The User places an order by selecting a plan or a one-off audit and completing the payment. Before submitting the order, the User can review and change the entered data. Submitting an order with an obligation to pay is binding.

The contract between the Operator and the User is concluded at the moment the payment is successfully completed or the order is confirmed. The Operator will confirm the conclusion of the contract by e-mail without undue delay; this confirmation together with these Terms constitutes the concluded contract.

Language of the contract and archiving: The contract may be concluded in the Slovak language; other language versions of these Terms are informative. The Operator stores the data on the concluded contract and the order confirmation for the period required by law and, on request, makes them available to the User at websiteaudit@cacciatore.sk.

7. Prices, payments and subscription

The Service may be paid for as a recurring subscription (Pro and Agency plans) or as a one-off purchase of a standalone audit. Subscriptions are billed monthly or annually in advance according to the chosen billing cycle. The current price list is available at websiteaudit.cacciatore.sk/#pricing.

Prices are stated excluding value added tax (VAT). As the VAT rate differs by the User’s country, VAT at the statutory rate applicable to the relevant country is added at checkout. The calculation, collection and remittance of VAT is handled by the payment provider (Stripe) based on the User’s billing details. The final amount including VAT is shown to the User before payment is confirmed.

Payments are processed via a secure third-party payment system (Stripe). The Operator does not store and has no access to Users’ payment card details. The invoice is issued and made available to the User electronically.

Automatic renewal: At the end of each billing period the subscription automatically renews for a further period of the same length and the relevant amount is charged again to the User’s payment method until the User cancels. The subscription can be cancelled at any time in the Account settings; cancellation takes effect at the end of the current period. A one-off audit purchase does not renew.

Annual subscription is charged at a rate equal to 10 monthly payments (2 months free). The User will be notified of any price-list change by e-mail at least 30 days in advance; the price change applies only from the next billing cycle after the notice.

8. Delivery and provision of the Service

A one-off audit is started immediately after the order and its result (Report) is usually made available within a few minutes in the user interface and/or sent by e-mail. The features of a paid plan (Pro, Agency) are enabled immediately after successful payment.

The User is responsible for the correctness of the entered e-mail address and the URL of the audited site. The Operator is not liable for non-delivery of the Report caused by an incorrectly entered e-mail address, a full mailbox or spam filters on the User’s side.

If, for technical reasons on the Operator’s side, the Service is not made available, the User is entitled to a re-run of the audit or to proceed under the complaints procedure.

9. Withdrawal from the contract by a Consumer

The provisions of this article apply solely to Users who are Consumers within the meaning of Act No. 108/2024 Coll. on Consumer Protection. The right of withdrawal under this article does not apply to entrepreneurs (B2B relationships).

Right of withdrawal: Under Section 19 et seq. of Act No. 108/2024 Coll., a Consumer has the right to withdraw from a distance contract without giving any reason within 14 days of the day the contract is concluded. Withdrawal may be exercised by e-mail at websiteaudit@cacciatore.sk or using the model form below.

Loss of the right of withdrawal (digital content and digital services): The Service consists of the supply of digital content and digital services not delivered on a tangible medium. In accordance with Section 19(1)(m) of Act No. 108/2024 Coll., the Consumer loses the right of withdrawal once provision of the Service has begun, if before it began the Consumer:

One-off audit: provision begins by starting the audit, which the Consumer expressly requests immediately after ordering; to the extent the audit has been performed, the right of withdrawal thereby ceases. Subscription: the right of withdrawal ceases upon enabling the paid-plan features, if the Consumer expressly requested this when ordering and confirmed the notice under the preceding paragraph. If the Consumer does not give such consent, they may withdraw within the 14-day period; however, the Service need not be made available before that period expires.

Model withdrawal form (complete and return only if you wish to withdraw from the contract): “I hereby give notice that I withdraw from the contract for the provision of the WebsiteAudit service. Order date: … . Consumer’s name and surname: … . Consumer’s address: … . E-mail: … . Date: … . Consumer’s signature (only if the form is submitted on paper): … .”

• gave express consent to the start of provision of the Service (performance of the audit or enabling of the paid plan) before the 14-day withdrawal period expired,
• declared that they had been duly informed that by giving consent they lose the right of withdrawal, and
• received from the Operator confirmation of the conclusion of the contract and of this consent on a durable medium (by e-mail).

10. Subscription cancellation and refunds

The User may cancel the subscription at any time in the Account settings or by contacting the Operator. After cancellation the subscription remains active until the end of the already-paid billing period and does not renew thereafter.

Outside the statutory right of withdrawal under the “Withdrawal from the contract by a Consumer” article and outside liability for defects under the complaints procedure, refunds are not provided as standard. Exceptions (e.g. a demonstrable technical failure of the Service on the Operator’s side) are assessed individually upon a request sent to websiteaudit@cacciatore.sk.

The annual subscription is non-refundable except in the cases set out in these Terms and except for the Consumer’s mandatory rights.

11. Complaints procedure and liability for defects

The Operator is responsible for ensuring that the Service, when provided, conforms to the contract and these Terms. If the Service shows defects (e.g. the audit is not performed, the Report is unavailable or manifestly faulty), the Consumer has the right to lodge a complaint.

Lodging a complaint: A complaint may be lodged by e-mail at websiteaudit@cacciatore.sk. In the complaint, please state the identification of the Account or order, a description of the defect and, where applicable, a link to the affected audit or Report.

Handling a complaint: The Operator will issue the Consumer with confirmation of receipt of the complaint and will settle the complaint without undue delay, no later than 30 days from the day it is lodged. The Consumer will be informed of the outcome by e-mail. Where a complaint is justified, the Consumer is entitled in particular to a free re-run of the audit, removal of the defect, a reasonable discount or, if the defect cannot be removed, a refund of the price paid.

Satisfaction guarantee: Beyond statutory rights, the Operator will, on request, re-run the audit free of charge if the User considers its result to be faulty or incomplete.

12. Permitted and prohibited use

The User is entitled to use the Service solely for lawful purposes and in accordance with these Terms.

It is prohibited to:

Breach of these rules may result in immediate cancellation of the Account without compensation.

• audit websites without the consent of their operator,
• use the Service to collect data about third parties without their knowledge,
• flood the Service in an automated manner with requests exceeding the set limits (scraping, DDoS),
• share Account credentials or API keys, or circumvent the authentication system,
• reverse engineer, decompile or copy any part of the Service,
• use the Service to distribute malware, spam or other harmful content,
• impersonate the Operator or the Operator’s staff,
• circumvent Free plan limits by repeatedly registering new Accounts.

13. Intellectual property

All intellectual property rights in the Service, its software, design, logos, trademarks and content belong to the Operator. These Terms grant the User no intellectual property rights other than a limited licence to use the Service according to the chosen plan.

Reports generated by the Service are the output of the audit process. The User has the right to use, share and edit these Reports for their own commercial or non-commercial purposes. Free plan Reports contain a “WebsiteAudit” watermark which must not be removed.

The white-label feature (Agency plan) allows adding the User’s logo and details to the Report. The mandatory “Powered by WebsiteAudit” notice in the Report footer remains in place.

14. Service availability and disclaimer of liability

The Operator strives for continuous availability of the Service but does not guarantee 100% uptime. Planned maintenance will be announced in advance. The Operator is not liable for outages caused by force majeure, third-party attacks or infrastructure failures.

Limitation of liability: Audit results are informative and indicative as of the date they are performed and do not constitute a guarantee of any specific outcome, search-engine ranking or business benefit. The Operator is not liable in particular for:

The Operator’s total liability is limited to the amount of the subscription paid by the User over the last 3 months before the damage arose.

Nothing in this article limits the Operator’s liability to the extent that mandatory law does not permit (in particular liability for damage caused intentionally or by gross negligence), nor the Consumer’s statutory rights.

• damage arising from decisions made based on audit results,
• incompleteness or outdatedness of audit data caused by changes to the audited site,
• interruption of the Service for reasons beyond the Operator’s control,
• data loss caused by the User’s improper use of the Account.

15. Personal data protection

The processing of Users’ personal data is governed by a separate Privacy Policy, which complies with the GDPR (EU) 2016/679.

The Operator processes personal data (e-mail, IP address, audit records) solely for the purpose of providing the Service, billing and communicating with the User. The data is not sold to third parties for marketing purposes.

16. Changes to the Terms

The Operator reserves the right to change these Terms at any time. Users will be informed of material changes by e-mail and/or an in-app notification at least 14 days before the change takes effect.

Continued use of the Service after the changes take effect constitutes agreement with the updated Terms. If the User does not agree with the changes, they may cancel the Account before the effective date of the changes.

17. Governing law and dispute resolution

These Terms and the contractual relationship are governed by the law of the Slovak Republic. Mandatory provisions of consumer protection law also apply to relationships with Consumers. Any disputes will be resolved before the competent courts of the Slovak Republic, without prejudice to the Consumer’s right to bring an action before the court of their place of residence.

Alternative dispute resolution (ADR): If the Consumer is dissatisfied with the way a complaint was handled, they have the right to ask the Operator for redress. If the Operator responds with a rejection or does not respond within 30 days, the Consumer has the right to file a proposal to initiate alternative dispute resolution. The competent body is the Slovak Trade Inspection (Ústredný inšpektorát SOI, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, www.soi.sk), or another authorised legal entity listed in the register of ADR entities maintained by the Ministry of Economy of the Slovak Republic.

Consumers residing in the EU may also use the online dispute resolution (ODR) platform available at ec.europa.eu/consumers/odr.

18. Final provisions

If any provision of these Terms becomes invalid, ineffective or unenforceable, the validity of the remaining provisions is not affected. The invalid provision will be replaced by a provision that most closely reflects the original intent.

These Terms, together with the order confirmation and the Privacy Policy, constitute the entire agreement between the User and the Operator. The Operator is entitled to assign rights and obligations under the contract to a third party in connection with a transfer of the business or part of it; the Consumer’s rights are not affected thereby.

Matters not governed by these Terms are governed by the relevant provisions of the Civil Code, Act No. 108/2024 Coll. on Consumer Protection and other applicable laws of the Slovak Republic.

19. Contact

If you have any questions about these Terms, please contact us: